Frequently Asked Questions

New safety procedures to help limit the spread of COVID-19

Safety

What safety protocols should I expect to see in the exhibitions and galleries?

We will be limiting the number of visitors in the exhibitions with timed-entry tickets, and we have set limits on elevator capacity. All areas of the Museum, including exhibitions, restrooms, lobbies, IMAX Theatre, Museum Store, and high-touch areas, are cleaned frequently throughout the day and thoroughly disinfected every evening after the Museum closes. Staff will wear masks in all public areas. Staff handling tickets and purchases will wear gloves. Hand sanitizing stations are also available throughout the Museum.

All visitor-activated interactives and in-gallery theaters have been assessed to determine if they can operate safely with minimal touching or gathering points, and those that cannot yet have been deactivated or removed. Modifications will happen throughout the rest of this year.

Are masks required?

Guests ages 10 and older are required to wear protective face masks that cover both nose and mouth at all times, except while eating and drinking while seated in the IMAX® Theatre. Approved masks include cloth masks, disposable masks, N95 or KN95 respirator masks, neck gaiters, bandanas, and scarves. Face shields and masks with valves, holes or mesh are not acceptable for admission to the IMAX® Theatre.

Why is the Bullock Museum utilizing timed entry?

To provide the safest experience for our visitors and staff and encourage social distancing, we are limiting the number of visitors in the exhibitions with timed-entry tickets.

Will you be hosting onsite programs and events?

We are not hosting gatherings or onsite programs until further notice to limit the spread of the virus due to crowd settings. We will continue to offer resources and programming for all ages online. To view the schedule of upcoming programs, please visit our Calendar.

Will you be accepting field trip reservations?

Yes! At this time, we will be accepting field trip reservations for groups over 10 with a limited number of slots available each day. Check for updates and make your field trip reservation.

Ticketing

Do I have to buy my ticket online?

We are currently limiting crowd capacity with timed ticketing. We recommend reserving your entry time in advance for the best opportunity to visit on the day and time that works for you.

How do I purchase online for my desired time slot?

To purchase online, please visit Admission and Tickets. You will receive a confirmation that you can print and bring to the Museum, or we will scan your ticket from your phone. Tickets can be purchased via a desktop computer or mobile phone. If you wish to buy your tickets by mobile phone after you arrive, QR codes will be provided in the lobby for convenient purchasing.

Can I get a refund if I miss my scheduled time?

Refunds are limited to requests made prior to your scheduled entry time and must be done in person at the Museum. Both the ticket(s) and purchasing credit card must be presented to conduct a refund. Tickets purchased with cash will be refunded in cash when you return your tickets in at the Museum. Fees are non-refundable, unless the time slot has been cancelled by the Museum. Reschedules will be available according to availability. All refund policies apply to ticket rescheduling transactions.

How long do I have to arrive/enter?

Timed-entry tickets are sold in one-hour time blocks, and you have the full hour to enter the exhibitions.

Why is there an online convenience fee?

Online convenience fees ensure we are able to continue providing advance exhibition tickets through our website and help us to encourage social distancing on-site. All ticket purchases, including both admission and fees, directly support the Museum's exhibitions and educational programming.

Can I purchase tickets on site?

On-site ticket purchases will be available at Ticketing, temporarily relocated to the IMAX® Theatre lobby for your safety. Please remain six feet apart from other visitors while waiting in line at Ticketing. We strongly recommend that you purchase your tickets online prior to your visit to ensure you are able to explore the exhibitions at your preferred time and help us to encourage social distancing.

If you wish to buy your tickets by mobile phone after you arrive, QR codes will be provided in the lobby for convenient purchasing.

Will I be asked to leave after a certain amount of time?

No. After you enter the exhibitions, there will not be a limit on the amount of time you have to explore. 

Is exhibition re-entry permitted?

Yes, re-entry to exhibition galleries is permitted on the same day as your purchased ticket.

How will I know if a time block is sold out or the exhibitions are currently at capacity?

When purchasing tickets online, time blocks that are already at capacity will be marked with "sold out." If you are a member and call to reserve a spot, we will check the current capacity and let you know if a particular time is sold out.

If you plan to purchase your tickets after arriving, we will make every effort to notify the attendants in our parking garage if an upcoming time is sold out, but we urge you to check our online ticketing page prior to your arrival to be sure your desired time is available.

Members

I'm a Bullock Museum member. How do I reserve a ticket for my desired time?

Bullock Museum members enjoy free entry to the exhibitions every day. To reserve a time, please call the Membership reservation line at (512)936-4689. Member admission is also available on-site at Ticketing, but we recommend that you reserve your entry by phone prior to arrival to ensure you are able to explore the exhibitions at your preferred time.

IMAX® Theatre

What safety protocols are in place for the IMAX® Theatre?

We will be encouraging physical distancing with clearly marked paths, crowd control signage, line spacing markers, and acrylic shields at our ticketing and concessions counters. Staff and ushers inside the theater will be available to guide you and provide assistance. We are limiting the number of visitors in the theater to 25% capacity, with seat buffers in place between groups.

Each theater seat is thoroughly disinfected between shows with non-toxic, medical-grade disinfectant, and high-touch areas and restrooms are cleaned frequently. Staff will wear masks at all times, and staff handling purchases will wear gloves. Hand sanitizing stations will also be available, and the theater is equipped with enhanced air filtration to ensure constant clear airflow during the show.

Why is the Bullock Museum limiting the number of IMAX® tickets sold?

To provide the safest experience for our visitors and staff, we are limiting the number of guests in the theater to 25% capacity to encourage social distancing and provide seat buffers between groups. Ushers will be present in the theater to assist with seating.

Do I have to buy my IMAX® Theatre ticket online?

We recommend purchasing your ticket in advance for the best opportunity to see the film at your desired show time and to limit interactions with theater staff. On-site ticket purchases will be available at the box office in the IMAX® lobby. Please remain six feet apart from other visitors while waiting in line.

How do I purchase an IMAX® Theatre ticket online?

To purchase online, please visit IMAX® and Films. You will receive a confirmation that you can print and bring to the Museum, or we will scan your ticket from your phone. Tickets can be purchased via a desktop computer or mobile phone. If you will be presenting a ticket on your phone, please turn up the brightness for easy scanning.

I'm a Bullock Museum member. Will I receive my IMAX® discount?

Yes, Bullock Museum members enjoy discounts on IMAX® features every day. Remember to log-in during your online purchase for member discounts to appear.

Amenities

What amenities are available onsite?

Restrooms and water fountains are still available with heightened cleaning protocols in place. The ATM will be unavailable until further notice. We are also unable to store suitcases, rolling bags, backpacks, or packages onsite during your visit. Large bags are not permitted in the exhibitions or IMAX®  Theatre. Bags, backpacks, and purses larger than 12x12x12 inches are not permitted in the theater.

Please note that outside food and drink is not permitted in the Museum or IMAX®  Theatre. IMAX®  Theatre Concessions will be open for food and drink to be consumed while seated in the IMAX® Theatre.

Is parking available onsite?

Access to the Bullock Museum parking garage is located on 18th Street and remains open. Parking in the garage is $10 until 5 pm. After-hours parking is free. For more information, visit Parking and Directions.