Frequently Asked Questions

Safety procedures to help limit the spread of COVID-19

Safety

What safety protocols should I expect to see in the exhibitions and galleries?

We limit the number of visitors in the exhibitions with timed-entry tickets, and we have set limits on elevator capacity. All areas of the Museum, including exhibitions, restrooms, lobbies, IMAX Theatre, Texas Spirit Theater, Museum Store, and high-touch areas, are cleaned throughout the day. Hand sanitizing stations are available throughout the Museum. We encourage staff and visitors to follow all applicable CDC guidelines for mask wearing and social distancing.  

All visitor-activated interactives and in-gallery theaters have been assessed to determine if they can operate safely with minimal touching or gathering points, and those that cannot yet have been deactivated or removed. These will continue to be assessed based on local conditions and guidelines.

Why is the Bullock Museum utilizing timed entry?

To provide the safest experience for our visitors and staff and encourage social distancing, we are limiting the number of visitors in the exhibitions with timed-entry tickets.

Will you be hosting onsite programs and events?

We are not hosting gatherings or onsite programs until further notice to limit the spread of the virus due to crowd settings. We will continue to offer resources and programming for all ages online. To view the schedule of upcoming programs, please visit our Calendar.

Will you be accepting field trip reservations?

Yes! At this time, we will be accepting field trip reservations for groups over 10 with a limited number of slots available each day. Check for updates and make your field trip reservation.

Ticketing

Do I have to buy my ticket online?

We are currently limiting crowd capacity with timed ticketing. We recommend reserving your entry time in advance for the best opportunity to visit on the day and time that works for you.

How do I purchase online for my desired time slot?

To purchase online, please visit Admission and Tickets. You will receive a confirmation that you can print and bring to the Museum, or we will scan your ticket from your phone. Tickets can be purchased via a desktop computer or mobile phone.

Can I get a refund if I miss my scheduled time?

Refunds are limited to requests made prior to your scheduled entry time and must be done in person at the Museum. Both the ticket(s) and purchasing credit card must be presented to conduct a refund. Tickets purchased with cash will be refunded in cash when you return your tickets in at the Museum. Fees are non-refundable, unless the time slot has been cancelled by the Museum. Reschedules will be available according to availability. All refund policies apply to ticket rescheduling transactions. For more details on ticket pricing and policies visit Admission and Ticket Prices.

How long do I have to arrive/enter?

Timed-entry tickets are sold in one-hour time blocks, and you have the full hour to enter the exhibitions.

Why is there an online convenience fee?

Online convenience fees ensure we are able to continue providing advance exhibition tickets through our website and help us to encourage social distancing onsite. All ticket purchases, including both admission and fees, directly support the Museum's exhibitions and educational programming.

Can I purchase tickets onsite?

Onsite ticket purchases are available at Ticketing in the lobby. Please remain six feet apart from other visitors while waiting in line at Ticketing. We strongly recommend that you purchase your tickets online prior to your visit to ensure you are able to explore the exhibitions at your preferred time and help us to encourage social distancing.

Will I be asked to leave after a certain amount of time?

No. After you enter the exhibitions, there will not be a limit on the amount of time you have to explore. 

Is exhibition re-entry permitted?

Yes, re-entry to exhibition galleries is permitted on the same day as your purchased ticket.

How will I know if a time block is sold out or the exhibitions are currently at capacity?

When purchasing tickets online, time blocks that are already at capacity will be marked with "sold out." If you are a member and call to reserve a spot, we will check the current capacity and let you know if a particular time is sold out.

If you plan to purchase your tickets after arriving, we will make every effort to notify the attendants in our parking garage if an upcoming time is sold out, but we urge you to check our online ticketing page prior to your arrival to be sure your desired time is available.

Members

I'm a Bullock Museum member. How do I reserve a ticket for my desired time?

Bullock Museum members enjoy free entry to the exhibitions every day. To reserve a time, please call the Membership reservation line at (512)936-4689. Member admission is also available onsite at Ticketing, but we recommend that you reserve your entry by phone prior to arrival to ensure you are able to explore the exhibitions at your preferred time.

Theaters

What safety protocols are in place for the Texas Spirit Theater and IMAX Theatre?

We encourage physical distancing with clearly marked paths, crowd control signage, line spacing markers, and acrylic shields at our Ticketing and Concessions counters. We are limiting the number of visitors inside both theaters, encourage physical distancing by limiting seating to every other row, and staff and ushers will be available to provide assistance. We encourage staff and visitors to follow all applicable CDC guidelines for mask wearing and social distancing.

Theater seats are thoroughly disinfected with non-toxic, medical-grade disinfectant, and high-touch areas and restrooms are cleaned frequently. Hand sanitizing stations are available, and the theater is equipped with enhanced air filtration to ensure constant clear airflow during the show.

Out of an abundance of caution, some effects that interact with the audience in the Texas Spirit Theater have been made inactive, but there are still plenty of multi-sensory effects to enjoy.

Why is the Bullock Museum limiting the number of theater tickets sold?

To provide the safest experience for our visitors and staff, we are limiting the number of guests in the theater to encourage social distancing.

Do I have to buy my theater ticket online?

We recommend purchasing your ticket in advance for the best opportunity to see the film at your desired show time and to limit interactions with theater staff. Onsite ticket purchases will be available at the box office in the Museum or IMAX® lobby for feature films after 5:00 p.m. Please remain six feet apart from other visitors while waiting in line.

How do I purchase a theater ticket online?

To purchase online, please visit IMAX® and Films. You will receive a confirmation that you can print and bring to the Museum, or we will scan your ticket from your phone. Tickets can be purchased via a desktop computer or mobile phone. If you will be presenting a ticket on your phone, please turn up the brightness for easy scanning.

I'm a Bullock Museum member. Will I receive my theater discount?

Yes, Bullock Museum members enjoy discounts on IMAX® features and select Texas Spirit Theater shows every day. Remember to log-in during your online purchase for member discounts to appear.

Amenities

What amenities are available onsite?

Restrooms and water fountains are available with heightened cleaning protocols in place. Lockers are available to store suitcases, rolling bags, backpacks, or packages onsite during your visit. For your convenience, lockers are located on the first floor near the restrooms by the Information Desk. Small and large sizes are available. Each locker is completely secure and requires a fifty-cent deposit, which is refunded when the key is returned. We encourage you to use the lockers to help avoid mishaps in the galleries and to improve your Museum experience. Large bags are not permitted in the exhibitions or IMAX®  Theatre. Bags, backpacks, and purses larger than 12x12x12 inches are not permitted in the theater.

Please note that outside food and drink is not permitted in the Museum or IMAX® Theatre.

Is parking available onsite?

Access to the Bullock Museum parking garage is located on 18th Street and remains open. Parking in the garage is $10 until 5 pm. After-hours parking is free. For more information, visit Parking and Directions.