Frequently Asked Questions

Safety procedures to help limit the spread of COVID-19

Safety

What safety protocols should I expect to see at the Museum?

All areas of the Museum, including exhibitions, restrooms, lobbies, IMAX Theatre, Texas Spirit Theater, Museum Store, and high-touch areas, are cleaned throughout the day. Hand sanitizing stations are available throughout the Museum. We also encourage staff and visitors to wear a mask while onsite, limit elevator capacity, maintain social distancing with others, and follow all applicable CDC guidelines.

Will you be hosting onsite programs and events?

We are hosting online and limited capacity onsite programs for select events. To view the schedule and RSVP for upcoming programs, please visit our Calendar.

Will you be accepting field trip reservations?

Yes! At this time, we will be accepting field trip reservations for groups over 10 with a limited number of slots available each day. Check for updates and make your field trip reservation.

Ticketing

Do I have to buy my ticket online?

No. We encourage visitors to purchase exhibition admission and theater tickets online in advance to promote social distancing, but tickets are available for purchase onsite.

How do I purchase tickets online?

To purchase online, please visit Admission and Tickets. You will receive a confirmation that you can print and bring to the Museum, or we will scan your ticket from your phone. Tickets can be purchased via a desktop computer or mobile phone.

Can I get a refund for my ticket purchase?

The Bullock Museum has a "no refunds" policy for all Exhibits, IMAX Theatre, and Spirit Theater tickets. This policy also applies to any purchase made for event/program participation. If you are unable to visit, your purchase is considered a donation to the institution.

Please note: Film tickets and paid event/program participation are only valid for the purchased event date and time. Exhibits tickets are only valid for the purchased date. In the rare situations when a particular film show time is cancelled, the Bullock Museum will reschedule your ticket(s) for another show time or refund your purchase, including any ticket fees.

Tickets may be rescheduled according to availability up to one day in advance of the date of the event. 

For more details on ticket pricing and policies visit Admission and Tickets.

Why is there an online convenience fee?

Online convenience fees ensure we are able to continue providing advance exhibition tickets through our website and help us to encourage social distancing onsite. All ticket purchases, including both admission and fees, directly support the Museum's exhibitions and educational programming.

Can I purchase tickets onsite?

Onsite ticket purchases are available at Ticketing in the lobby. Please remain six feet apart from other visitors while waiting in line at Ticketing. We strongly recommend that you purchase your tickets online prior to your visit to ensure you are able to explore the exhibitions at your preferred time and help us to encourage social distancing.

Is exhibition re-entry permitted?

Yes, re-entry to exhibition galleries is permitted on the same day as your purchased ticket.

I am a Bank of America cardholder, how do I utilize the Bank of America Museums on Us program?

The Bullock Museum participates in the Bank of America Museums on Us program. Bank of America cardholders receive one free exhibition entry admission on program weekends. Available for onsite purchases only. You will be required to present your active Bank of America, Merrill, or Bank of America Private Bank (U.S. Trust) credit or debit card and photo ID upon entry to the Museum. Admissions for additional guests must be purchased separately. For additional details, visit The Museums on Us program site.

I am a SNAP or WIC participant. How do I utilize the Museums for All program?

Families who participate in Supplemental Nutrition Assistance Program (SNAP) and Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) can gain free exhibition admission by presenting an EBT card onsite at the Bullock Museum's Ticketing counter. Free admission is available for EBT cardholders and any accompanying family or guests. Admission provides access to all exhibition galleries. For more information, visit the Museums for All site.

Members

I'm a Bullock Museum Member. How do I reserve an exhibition ticket?

Advanced reservations are not needed for Members to enjoy unlimited free exhibition access. Show your Member card at Ticketing when you arrive to use your benefits.

I’m not a Member. What is the best way to become one?

Become a Member when you visit onsite, purchase online, or call the Membership Office at (512) 936-4689. Members receive unlimited exhibition admission, parking vouchers, and much more! For more information on membership benefits, visit Become a Member.

Theaters

What safety protocols are in place for the Texas Spirit Theater and IMAX Theatre?

We encourage staff and visitors to follow all applicable CDC guidelines for mask wearing and social distancing.

Theater seats are thoroughly disinfected with non-toxic, medical-grade disinfectant, and high-touch areas and restrooms are cleaned frequently. Hand sanitizing stations are available, and the theater is equipped with enhanced air filtration to ensure constant clear airflow during the show.

Out of an abundance of caution, some effects that interact with the audience in the Texas Spirit Theater have been made inactive, but there are still plenty of multi-sensory effects to enjoy.

Do I have to buy my theater ticket online?

We recommend purchasing your ticket in advance for the best opportunity to see the film at your desired show time and to limit interactions with theater staff. Onsite ticket purchases will be available at the box office in the Museum lobby before 5:00 p.m. and in the IMAX® lobby for feature films after 5:00 p.m. Please remain six feet apart from other visitors while waiting in line.

How do I purchase a theater ticket online?

To purchase online, please visit IMAX® and Films. You will receive a confirmation that you can print and bring to the Museum, or we will scan your ticket from your phone. Tickets can be purchased via a desktop computer or mobile phone. If you will be presenting a ticket on your phone, please turn up the brightness for easy scanning.

I'm a Bullock Museum Member. Will I receive my theater discount?

Yes, Bullock Museum members enjoy discounts on IMAX® features and select Texas Spirit Theater shows every day. Remember to log-in during your online purchase for member discounts to appear.

Amenities

What amenities are available onsite?

Restrooms and water fountains are available with heightened cleaning protocols in place.

For your convenience, lockers are available to store bags, backpacks, and smaller items onsite during your visit. Lockers are located on the first floor near the restrooms by the Information Desk. There are two sizes available. The larger locker is 10" wide X 32" high X 14" deep. The smaller locker is 10" wide X 10" high X 14" deep. Each locker is completely secure and requires a fifty-cent deposit, which is refunded when the key is returned. We encourage you to use the lockers to help avoid mishaps in the galleries and to improve your Museum experience. Large bags are not permitted in the exhibitions or IMAX®  Theatre. Bags, backpacks, and purses larger than 12x12x12 inches are not permitted in the theater.

Please note that outside food and drink is not permitted in the Museum or IMAX® Theatre.

Is parking available onsite?

Access to the Bullock Museum parking garage is located on 18th Street and remains open. Parking in the garage is $15 until 5 pm. After-hours parking is free. For more information, visit Parking and Directions.

The parking garage is attended for extended hours on University of Texas home football game days. Parking on home football game days is $10 for Museum Members (with a valid parking voucher) and $25 for the general public. Only Member parking vouchers will be honored on game days. Click here for more information on the UT football schedule.