Frequently Asked Questions

Safety procedures to help limit the spread of COVID-19

Safety

What safety protocols should I expect to see in the exhibitions and galleries?

We limit the number of visitors in the exhibitions with timed-entry tickets, and we have set limits on elevator capacity. All areas of the Museum, including exhibitions, restrooms, lobbies, IMAX Theatre, Texas Spirit Theater, Museum Store, and high-touch areas, are cleaned throughout the day. Hand sanitizing stations are available throughout the Museum. We encourage staff and visitors to follow all applicable CDC guidelines for mask wearing and social distancing.

Why is the Bullock Museum utilizing timed entry?

We recommend that visitors purchase timed-entry exhibition tickets in advance in order to encourage social distancing and provide the safest possible experience for all visitors and staff.

Will you be hosting onsite programs and events?

We are hosting online and limited capacity onsite programs for select events. To view the schedule and RSVP for upcoming programs, please visit our Calendar.

Will you be accepting field trip reservations?

Yes! At this time, we will be accepting field trip reservations for groups over 10 with a limited number of slots available each day. Check for updates and make your field trip reservation.

Ticketing

Do I have to buy my ticket online?

We recommend reserving your entry time in advance for the best opportunity to visit on the day and time that works for you, but it is not required. 

How do I purchase online for my desired time slot?

To purchase online, please visit Admission and Tickets. You will receive a confirmation that you can print and bring to the Museum, or we will scan your ticket from your phone. Tickets can be purchased via a desktop computer or mobile phone.

Can I get a refund if I miss my scheduled time?

Refunds are limited to requests made prior to your scheduled entry time and must be done in person at the Museum. Both the ticket(s) and purchasing credit card must be presented to conduct a refund. Tickets purchased with cash will be refunded in cash when you return your tickets in at the Museum. Fees are non-refundable, unless the time slot has been cancelled by the Museum. Reschedules will be available according to availability. All refund policies apply to ticket rescheduling transactions. For more details on ticket pricing and policies visit Admission and Ticket Prices.

How long do I have to arrive/enter?

Timed-entry tickets are sold in one-hour time blocks, and you have the full hour to enter the exhibitions.

Why is there an online convenience fee?

Online convenience fees ensure we are able to continue providing advance exhibition tickets through our website and help us to encourage social distancing onsite. All ticket purchases, including both admission and fees, directly support the Museum's exhibitions and educational programming.

Can I purchase tickets onsite?

Onsite ticket purchases are available at Ticketing in the lobby. Please remain six feet apart from other visitors while waiting in line at Ticketing. We strongly recommend that you purchase your tickets online prior to your visit to ensure you are able to explore the exhibitions at your preferred time and help us to encourage social distancing.

Will I be asked to leave after a certain amount of time?

No. After you enter the exhibitions, there will not be a limit on the amount of time you have to explore. 

Is exhibition re-entry permitted?

Yes, re-entry to exhibition galleries is permitted on the same day as your purchased ticket.

How will I know if a time block is sold out or the exhibitions are currently at capacity?

When purchasing tickets online, time blocks that are already at capacity will be marked with "sold out." If you are a member and call to reserve a spot, we will check the current capacity and let you know if a particular time is sold out.

If you plan to purchase your tickets after arriving, we will make every effort to notify the attendants in our parking garage if an upcoming time is sold out, but we urge you to check our online ticketing page prior to your arrival to be sure your desired time is available.

I am a Bank of America cardholder, how do I utilize the Bank of America Museums on Us program?

The Bullock Museum participates in the Bank of America Museums on Us program. Bank of America cardholders receive one free exhibition entry admission on program weekends. Available for onsite purchases only. You will be required to present your active Bank of America, Merrill, or Bank of America Private Bank (U.S. Trust) credit or debit card and photo ID upon entry to the Museum. Admissions for additional guests must be purchased separately. For additional details, visit The Museums on Us program site.

Members

I'm a Bullock Museum member. How do I reserve a ticket for my desired time?

No reservations are needed for Members to enjoy unlimited free exhibitions access. Show your member card at the ticketing desk when you arrive at the Museum to use your benefits.

I’m not a Member. What is the best way to become one?

Become a member when you visit onsite, purchase online, or call the Membership Office at (512) 936-4689. Members receive unlimited exhibition admission, parking vouchers, and much more! For more information on membership benefits, visit Become a Member.

Theaters

What safety protocols are in place for the Texas Spirit Theater and IMAX Theatre?

We encourage staff and visitors to follow all applicable CDC guidelines for mask wearing and social distancing.

Theater seats are thoroughly disinfected with non-toxic, medical-grade disinfectant, and high-touch areas and restrooms are cleaned frequently. Hand sanitizing stations are available, and the theater is equipped with enhanced air filtration to ensure constant clear airflow during the show.

Out of an abundance of caution, some effects that interact with the audience in the Texas Spirit Theater have been made inactive, but there are still plenty of multi-sensory effects to enjoy.

Do I have to buy my theater ticket online?

We recommend purchasing your ticket in advance for the best opportunity to see the film at your desired show time and to limit interactions with theater staff. Onsite ticket purchases will be available at the box office in the Museum or IMAX® lobby for feature films after 5:00 p.m. Please remain six feet apart from other visitors while waiting in line.

How do I purchase a theater ticket online?

To purchase online, please visit IMAX® and Films. You will receive a confirmation that you can print and bring to the Museum, or we will scan your ticket from your phone. Tickets can be purchased via a desktop computer or mobile phone. If you will be presenting a ticket on your phone, please turn up the brightness for easy scanning.

I'm a Bullock Museum member. Will I receive my theater discount?

Yes, Bullock Museum members enjoy discounts on IMAX® features and select Texas Spirit Theater shows every day. Remember to log-in during your online purchase for member discounts to appear.

Amenities

What amenities are available onsite?

Restrooms and water fountains are available with heightened cleaning protocols in place.

For your convenience, lockers are available to store bags, backpacks, and smaller items onsite during your visit. Lockers are located on the first floor near the restrooms by the Information Desk. There are two sizes available. The larger locker is 10" wide X 32" high X 14" deep. The smaller locker is 10" wide X 10" high X 14" deep. Each locker is completely secure and requires a fifty-cent deposit, which is refunded when the key is returned. We encourage you to use the lockers to help avoid mishaps in the galleries and to improve your Museum experience. Large bags are not permitted in the exhibitions or IMAX®  Theatre. Bags, backpacks, and purses larger than 12x12x12 inches are not permitted in the theater.

Please note that outside food and drink is not permitted in the Museum or IMAX® Theatre.

Is parking available onsite?

Access to the Bullock Museum parking garage is located on 18th Street and remains open. Parking in the garage is $10 until 5 pm. After-hours parking is free. For more information, visit Parking and Directions.

The parking garage is attended for extended hours on University of Texas home football game days. Parking on home football game days is $10 for Museum Members (with a valid parking voucher) and $20 for the general public. Only Member parking vouchers will be honored on game days. Click here for more information on the UT football schedule.